+44 028 9581 0110

Customer Service

Order Process


We endeavour to make placing an order for promotional items with Bright Promotions as straight forward and simple as possible, and it usually only take 6 simple steps, and 2 to 4 weeks:

1)      Day 1 – Product Requirements Received

2)      Day 2 – Quotation Submitted

3)      Day 2 – Quote Approved, and Go-Ahead Given by Client

4)      Day 3 – Order Raised and Emailed for Approval[1]

5)      Day 3 – Artwork Showing Visual Representations of the Finished Products, is Raised and Sent to the Client for Approval

6)      Day 10[2] – Goods Received by the Client

Express: We also provide an “Express Service” to clients where available, which can see goods delivered within 24 hours!

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Consultation / Deciding What to Order

We are always ready to provide our clients with assistance in selecting the correct product for a campaign. Through the consultation process, clients provide information on a series of queries including:

  • Their Own Ideas
  • Target Audience
  • Quantity Needed
  • Required Delivery Date
  • Project/Product Budget
  • Branding Details (including sending us Logos and/or other visuals to be used during personalisation)
  • Method of Distribution

By processing this data, the Bright team put together a suggestion list and guide pricing. Brief details regarding the suitability, pros and cons, for each product can be provided to help clients make an informed and educated decision regarding their product selection.

If you need help with selecting a product, please go to the “Contact Us” page and complete the enquiry form.

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Quotes

It is our aim to provide quotes on standard products with one working day of receipt. If it is to take longer, we let our clients know approximately how long. We also endeavour to make our quotations as transparent as possible, outlining all costs involved so that there are no hidden extras.

To provide the best quote possible we first need to know not only what product is required, but also how many, what the branding details are, and when delivery is required. Once received, we generate a PDF document which is submitted via email (so the client can file it more easily). This document usually contains:

  • Product Unit Cost
  • Quantity
  • Total Product Cost
  • Product Information
  • Brief Product Description
  • Product Image[3]
  • Personalisation Details
  • Product Dimensions and Sizes
  • Any Additional Fixed Charges such as Set-ups or Origination
  • Delivery Charges
  • Applicable VAT Rate
  • Approximate Lead-time
  • Payment Terms
  • Optional Costs such as Artwork Generation

Should you wish to receive a quote, please complete your details in the “Quick Enquiry Form” on the left side of the page, or call us now on 028 9581 0110.

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Samples

We always recommend to clients that they order a sample in advance of placing an order. This allows them to decide whether the product is suitable for their project, as well as confirming quality, and sizes. Whilst there is usually a small cost involved, this can sometimes be returned and refunded, or used as part of the actual mass order.

On all orders, but especially larger value ones we also advise clients to order a pre-production sample. Having the finished product in-hand with the necessary branding, provides physical confirmation of the final product to be produced, and helps remove any anxiety that may have existed. A portion of the costs paid by clients to produce pre-production samples, is often credited against the value of the mass order value.

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Sourcing

With a heritage in the manufacturing, import and export business that extends beyond forty years, Bright Promotion have built up considerable experience in the area of sourcing. Over the years we have built up a network of suppliers that covers a huge array of products and services.

Whilst we endeavour to source as much as possible from within the UK, Ireland, and the rest of Europe, we also source directly from factories in other parts of the world. This is predominantly in China where we have a full time, local employee on the ground. This enables us to ensure we are not only receiving the most competitive prices and service but also helps ensure all items sourced are produced ethically.

We also want to ensure all items we produce are properly certified for safety. Where necessary on bespoke items we employ the services of TÜV Rheinland. Head-quartered in Cologne, Germany, they are the leading worldwide body for the safety testing and certification of products.

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Artwork

For our clients that don’t have in-house graphics facilities, we provide a low cost artwork generation service. Many of our larger clients also take advantage, as it can dramatically speed up the ordering process in addition to lowering costs. From simple single colour logo placements on product visuals, through to complex full colour advertising fliers, our graphics service helps our clients take the hassle out promotional product ordering.

Upon the placing of an order, we engage with our clients to establish what the best branding options are for the product(s) required. This enables us to present their message and brand in the strongest manner possible within any physical limitations that sometimes apply to a product.

Working with the visuals and/or guidance provided by the client, we produce a visual representation of what the final branded product will look like. This comprehensive document allows the client to make an informed decision when approving the final personalisation details.

It contains:

                      • Product Image with Proposed Branding Superimposed
                      • Personalisation Method to be Employed
                      • Colours to be Used
                      • Size of Branding
                      • Location of Branding
                      • Relevant Notes Specific to that Product[4] 

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Warehousing & Distribution

In addition to the supplying of products to our clients, we also offer them storage and distribution services for those products. Whether it is the distribution of collateral for a campaign to a variety locations, or the ongoing administration of a catalogue where goods are picked, packed and shipped as and when required, Bright Promotions have the solutions required to meet our clients expectations.

All products held in stock on behalf of our clients are given spate item codes. This helps eradicate picking errors, provides for proper stock administration, and allows us to provide clients with immediate reports on usage and availability.

For distribution we employ the services of couriers such as DHL and Fastway, and other reliable haulage firms. All cartons are given an individual tracking number that allows us to follow the progress of the shipment, as well as allowing us to confirm delivery. Pallets are also given tracking details, which usually involves the satellite tracking of the carrier vehicles. Having this facility allows us to keep our clients up to date with regards to when they can expect to receive their items.

For further details on our warehousing and distribution services, please contact us via the “Quick Enquiry Form” on the left, or give us a call on 028 9581 0110.

[1] Orders placed by non-account holders will be subject to payment in advance on a Pro-Forma invoice. Please click here for details regarding establishing an account.

[2] Delivery on standard products is 2 to 4 weeks. Bespoke and out of stock products may take loner.

[3] Product images used in quotations are generic images and may not show personalisation details specific to that particular enquiry.

[4] Some products, artwork requests, and personalisation methods have physical limitations which may impact on the final personalisation. These are listed in our Terms & Conditions, and we advise clients to make themselves familiar with its contents prior to confirming an order or artwork.